Where is cabelas home office

He said he would call me later that day with the reply. Three days later, no call, so yesterday August 21st, I returned to the store and cancelled my order and also returned my new bolts, broadheads and silencers that I purchased on July 8th for a full refund.

This is meant to be an FYI, as no one seemed to be concerned about the customer, as in nobody cares. Thank you for letting me vent. What we could use is about 10 2person tents.

If you could help that would be helpful if not we understand. Thank You. Scouts B. Please log in again. The login page will open in a new tab.

After logging in you can close it and return to this page. Cabela's Headquarters Address and Contact. How to Contact Cabela's Corporate Office. Cabela's Headquarters List. United States. Cabela's Headquarters Executive Team. About Cabela's. Resource Links. What is happening. I purchased a firearm, after finally being delivered to the store I went in to fill out for background check.

Law says after 3 days a dealer can legally sell and transfer to purchaser. I have been waiting since Monday which today is Friday and they are telling me there is no time limit for NICS to respond which is false. I warn other consumers to not purchase or patronize cabela stores. They have noone that takes responsibility and works with consumers. I am a FFL. You are corrent about the three days, federally, but each state may have other laws in place. I have been trying to get your Sales team to stop emailing me their crap for 3 Months!

I have filed and FCC complaint, As of today I am canceling my credit with you as it seems the only way to get rid of this crap is to remove all association with your company. Since contacting your office and a representative stated they would reach out to the sales team to have them cease the incessant spam, I have received three more of your garbage.

Who can actually get your company to desist in clogging my inbox with your garbage. Today Walmart announced that they would quit selling 2. Dicks stopped selling assault style weapons some time ago. Do you think a hunter needs an AK47 or an AR 15 with a 30 round clip to hunt deer. If so they are not a very good hunter. That ammo is for killing people.

As of this moment I am no longer one of your customers, I will be buying from Dicks sporting goods. Do the right thing or suffer the consequences. Have a nice day. Mike Morand Louisville KY. Is that what the guns you listed do? They kill people?

Oh and lastly, an AK47 and a AR 15 are great guns to hunt with and did you know that you can also use that same gun to Practice your shooting skills at plus yards. That is just two reasons to have one of these guns; there are a lot more reasons people have these guns. I can assure you that Get a life. We have asked that the name Jerome Schaefer P. He does not, never has lived at this address. You need to put a harbor frieight store in South Williamsom Kentucky lots of people are wanting one and the coal mines are back the trucking is back people are talking about one because it is about 2 hours to one of the store.

We have a place call the South Side Mall in South Williamsom or it call Goddy Kentucky the old Majic Mart store is a big place you could have one of the biggest Harbor Freight in the hold South East it could hold every thing you can call the mall office and rent this big place and make big money because people are wanted your store so look in to this and make it happen it will help the enecony and make you money for years.

Since these were Christmas gifts, I patiently waited and just called customer service. Basically told I was out of luck and these items are no longer being offered. I never received an email stating as such. I would have purchased similar vests if I was given that option, but there was no effort to assist, rather just a shrug of the shoulder and state I was out of luck.

So no more patronizing Cabelas. On Nov. Then I shopped for the trip that had been planned since August. They page me when the guns were done. They carried the gun cases to the door because we the customers are not aloud. Company policy.. They handed me the gun cases, wished me luck on my trip.

Went home packed the vehicle for the trip while waiting until my son got home from work then left. Much to his surprise, he could see two screws coming down through the rear site mount. You guessed it, they messed up big time. Spent four days hunting, us two guys with one rifle. Monday the 27th of Nov. They had a good laugh then had the nerve to ask me who did this.. They asked if there was anything they could do to make this better.

As a matter of fact if you are serious, I purchased a Henry Big Boy 45 cal. Well I should get most of my money back. The manager said no you will not get all your money back, but what ever the difference is I will give it to you in a gift certificate. Sorry but the appraiser is not in, but will be in tomorrow morning at ten. Came back this morning, Nov. They came out from the back, brought me in the appraisal room. There were four people in the room.

Well what is it.. Of course they stopped me because I am not allowed to carry the gun to the door. Hey now that I am home. Took the gun out of the case too put it in the gun safe. Their f-ing lock is on my rifle. No compensation for my troubles.. As much as I do not want to go back to the store, I have to get them to take their lock off my gun.. I have never been treated like this before.

When I joined Cabelas 18 months ago, I thought I was working for a world class outfit. I was wrong. Worst job I have ever had. Poor training, Poor communication. No management skills. They only know how to belittle employees. Never accept responsibility for their managment failings, even when pointed out. I am only sorry this email will never see the lite of day. This is a terrific product in both long and short sleeve, and a mainstay of my casual clothing. Thanks, Rick.

Well, Well, Well looks like Cabelas is into censorship also. In brief my issue is this. I ordered and item for in store pickup. I guess they just chuck stuff onto a truck and hope for the best!?!?!. You have a publicly traded company on the NYSE that calls itself one of the largest if not the largest outfitter in the country, that ships thousands if not Millions of dollars worth of inventory across the country on a daily basis.

I wonder what investors in this company would think knowing that? I guess Cabelas leadership finds it easier to bury their head in the sand instead of correcting their poor customer service? I can understand that mistakes happen, and I emailed them and asked if the rest of my order would be fulfilled.

I got an email back stating that everything else would be shipped. Now I receive a second email today, stating that another item that was on sale in my order has also been cancelled. Because of this delay, this item is now out of stock, even though it was in-stock when I ordered it. Your customer service is incompetent at best and non-existent at it worst.

And this is where things start to go down the toilet. The order date was a Wednesday with stated delivery of business days. Cabelas is a publicly traded company on the NYE, I wonder what the stock holders think about their investment having millions of dollars in unaccounted for inventory???

I will never order anything and pay for it prior to receiving it from Cabelas again. The last thing I have to say is this, I really looked forward to this new Cabelas opening just a few miles away from my home. But this recent dealing with customer service has put a bad taste in my mouth and I doubt I will be buying anything from this store again anytime soon if ever. A young man named Craig went out of his way to help me.

I had come in for a special advertised price on a Trijicon RMR but it was showing available in store inventory. Undaunted he personally walked me to the front customer service and worked directly with them to find the item anywhere in corporate inventory. Though unsuccessful he gave me additional alternatives of how to contact the national chain. Before leaving I inquired about a couple of shotguns I was looking at for Duck hunting. I was comparing Benelli and Beretta currently owned both brands.

He spent a great deal of time and offer me other alternatives to consider and many at much lesser price points. Although I was only shopping and not looking to buy then, I was so impressed with the product and his knowledge and the time he took to assist me. I purchase a Berreta that night. He even offered me to hunt with him some time in the future. I am in my sixth decade with over half spent on as an active duty Army Officer, avid hunter and shooter. This young man knew his business and made that the best shopping experience I can ever remember having.

Well Done Craig!! I was there about 2 weeks ago to purchase a tree stand and was helped by a young kid that made me feel like he was annoyed I was there and asking questions… he even rolled his eyes at one point, not my first time dealing with the rude employees…… was ignored twice at the gun area… and various other time with different employees…and by the way my tree stand I ordered seems to be lost and all I have been getting is the runaround….

Went to the Christiana Mall Cabela store in Delaware on August 22, to purchase ammo and look at a firearm. This was my first visit to this monster of a store and will be my last. Simply, customer service is abrupt, rude, incompetent, lacking in product familiarity. As with the myriad of bad reviews, mine is no different. I wasted about two hours in total. Never happened. Got disgusted, paid for the ammo and put it in the car and went back in. I inquired at the customer service desk about the Cabela kayak hanging outside, and the girl could not give me any information about it, nor could she find any written or online info about it.

Stood there waiting another 15 minutes to no avail. Called for a manager. This jerk got in my face because of my comments about the unknowledgeable and incompetent employees, tried intimidation, and kept talking over me. No apologies whatsoever. Their shoes, by the way, are horrible and have declined in quality for years, while the prices keep climbing. No point in patronizing this disaster waiting to happen. All they are proficient at this point is diversity hiring, all of which proves the less brains the better as an employment standard.

Bankruptcy will be its demise. Their closure will be a great loss to the mall, but not to its mistreated customers. The rifle came in and I decided to purchase a scope for the rifle. The scope I wanted happened to go on sale so I asked them to set it aside and the rings so it could be mounted when I bought the rifle.

Answer… no can do.. The upper was wrapped in a gun sock. My intentions were to purchase a forend and gas block. Although it was totally safe I was not allowed to bring it in the store. After much discussion with the gentleman at the front door and a 15 minute wait for a manager to show up I was not allowed to enter the store. I have spent thousands of dollars at this store and will never shop there again. You are a disgrace to the hunting and outdoor world.

This comment pertains to the Kalispell store only. Have been in this store on 5 separate occasions. Getting help in this store is next to impossible. It seems the store is understaffed. Comments from fellow shoppers were similar to my experiences. I have sales people tell me they are covering two departments within the store, and they will be with me as soon as possible There does seem to always be someone at the checkout counter, but getting help anywhere else within the store is next to impossible.

After waiting in shoe department for 40 mins after I had asked for assistance, I decided they just did not want my money and left. I am very disappointed with cabelas I had around Shields and sportsmans warehouse you definatly have my business. We had a cabelas brand tent that was purchased sometime ago.

The pole on the inside has broken. He want to our local store where he was told ALL cabela brand tents have a lifetime warranty and he could bring the tent back and it would be replaced.

Well that was indeed false. So he returned a week later with tent in hand only to be told that they would indeed not replace the tent as they no longer manufacturer that kind. So not a lifetime warranty correct?? I contacted the online chat customer service but I feel like he mistook my disappointment as being frustrated with the customer service agent and not the fact that the print on the warranty information is falsified. Otherwise buyer beware the warranty is crap.

I placed the order over the phone to ensure i ordered it correctly. Today is June 14, and I still have not received the Kayak. I have placed 4 calls: today, May 30th and one mid may. That said, they all said they would look into the issue and call me. That has never happened. Today it took me over 30 minutes to get to a supervisor. The in-between people where less than helpful and or caring. The supervisor told me the same story and promised me a call back in one hour.

That was about 30 minutes ago. I have talked to them as well. Everyone I share this story with is equally amazed. Bad publicity is not good and i am sure that you, Mr. Millner are not happy to learn this story. So here i wait to see if Jana calls me back.

If I do not hear back from her i am going to do what i should have a month ago, contest the charge on my visa. Sincerely, Betty. Millner a personal note to be sure he received this communication. In January, I attempted to buy a shotgun from one of your stores.

I was told that there was a sale pending. My local store told me it had been put on 90 day layaway. It is now almost June days later and it is still showing pending.

I still want to buy this shotgun. I contacted the customer service center via email. They then instructed me to contact the store I was going to visit to ask them for the answer. They said they are a contact center and do not have access to all the different policies that apply to gun purchases? I went back and forth on about 4 emails and got the same answer. The person I was in contact with was JoAnn P. I hope to inform the CEO , that his customer service people cannot answer a company policy question.

This is really something I never would have thought to happen with Cabelas where their customer service people do not have a clue about the companies gun sales policies. I will be requesting a suitable discount for a future gun purchase because of this. I am retired Military and a Vietnam Combat veteran. No one should be treated like this. I have shopped at Cabelas for about 30 plus years. Why do you need a discount? All state gun laws are different, do your own research and stop trying to get discounts from a company that has nothing to do with you getting a gun in a certain state.

The pistol was approximately two months old after it was purchased new by someone else. Within a few rounds fired I realize that the firing pin was damaged. I return the The pistol within a couple days to the place of purchase.

I told him I did not want it that I would be interested in purchasing a new one. I was then told her that was not an option that they would send the pistol out to get repaired and this could take up a couple of months.

This Cabella is close to three hours from my house. They would not send it to a location close to me I would have to return and pick it up a couple of months later.

Last but not lease it appears that they allow dogs in the store. I stepped in a pile of dog mess and tracked it throughout the store and my car.

I agree the customer service…. I called customer service and more disagreeable people. The saga will continue….. Well, I am adding my complaint here. After feeble attempts through emailing customer service that was a big time waster and getting no where but being told call the number which I did and was on hold forever and never spoke to a human. Emailed back Matt G not friendly email…. No way to contact anyone higher up other than a phone call?

I highly doubt this!! I am hoping this email gets to someone in corporate that is willing to listen to my story……and respond favorably.

I put them in the sink to wash them and realized on both boots and both sides the rubber had completely cracked and separated exposing the material underneath.

I was told it was an Ebay issue…. They did not make the boots just sold them!!! I was told because they were not purchased through the store they could do nothing. Really sad!!

I would really appreciate it if someone from higher up would actually take the time to respond to me. They were extremely comfortable and very warm without wearing heavy, wool socks. It still has their name on them!

I need some one to resolve case AND call me to confirm the issue is resolved. I was standing in line and the store employees were out trying to get everyone to apply for there credit card. I decided to get one and close out my capital one card sense I get nothing but trouble every time I try to use it. Well the reason I decided to get there card is because they said they could make the card in the store so I could use it at other stores I was going to be shopping at that day.

Well I got into the store and there system was down. They told me to check back in 30 minuits well not an hour no. They told me to come back after noon still no.

So I came back 2 days later then they told me they could not print it because it has been mailed and I would receive it in 3 to 7 day. After seven day nothing so I called the corporate office. Lady came on the line and I told her everything plus a little more. She said that something was wrong there was a hold on it and she had to get a manager. The manager came in and said that the card would be sent out in a few days. I responded what told her all the b.

She replied they told you that at the store. She asked me what store it was. I told her it was the store in idaho falls idaho. She asked me if I wanted to file a complaint I said you better believe it.

To this day I have not received the dam card not had anyone called me from corp. Well I can tell you you have lost 3k in purchases that I have put on my capital one card so far for this Christmas. This store and company in my opinion is horible to do business with. The Corp. Office does not follow up on complaints. One thing I forgot to mention. After they could not print cards at the store they were still telling customers they could. I did confront them on this and the manager.

I stuck around for a few after that to see if the continued to do this and they did. Talk about deceptive. I had called ahead for an item that I was told was available in the camping section of the store item IK , but when I arrived it was not in stock. The staff and management could not have been more professional or accommodating and went above and beyond their duties to remedy the situation.

It would be great if your receipts showed the full and final charge, as it make your cashiers appear dishonest the way things are now. I used my Visa to pay for this order. The shipments went fine, and were received in a timely manner. In other words, this error was their fault, not mine. She helped me as best she could but said I really needed to talk to finance—and they were all gone for the weekend.

Goldie is presently trying to come up with some answers for me. Goldie hopes to get back to me in 24 hours with some additional info on this situation. I purchased a pair of chest waders from Cabelas pre black Friday sale a week ago.

Today i get an email that theyve canceled my order. I call them and im told , oh were out of them and not getting any back in, sorry. I ask them to sub a pair of like size and specifications and im told , oh i cant do that. Well, i ordered them a week ago, why did it take a week to tell me i wasnt getting them, especially after i slept in on black Friday, today, because i already got the waders i needed.

Thanks Cabelas for screwing me again. Yestetday i tryed to order a lnife they told me they had and i got screwed on that also. Nice job Cabelas for ruining my sons Christmas. I cant afford to spend for waders thats why i bought yours on sale for Really pissed and not spending another dime at Cabelas.

I will shop Pro Bass and i suggest all others do the same. Pro Bass has great customer service and wont leave you flapping in the wind. Shame on you Cabelas. WoW, Where do you start. I live very close to the Glendale AZ. Store and I make trips there times a week average.

I have been trying to buy 22 Mag ammo for a long time. I had went in to the store and ask about it and one of the guys said let me check yea what you need. He got off the back shelf and said they always put some back incase someone buys a firearm and needs it. So I look over on the back shelf again and seen they had some. When it comes in we will contact you. Well I went on line only see its out stock so I contact the store again.

I have spoke several times to different people and the store manager and still see ammo on the shelf and next morning I go in to see it still there.

I want to make a purchase but the run around is crazy. I am not sure why have it if you are not going sell it. I can go on line order it but yet if friend comes over and wants go the range you go to who has it then.

I feel that this is a Waste of Time but I want see who else this is happing to as well warn them that Service Sucks Here. I am very upset with the run around and treatment I received from customer service girls and their supervisor at the Hammond, IN location. My husband, Rich, called the corp. He told him that we could exchange his Cabelas duck waders there without a receipt as long as it was for the exact same pair.

He said that there was no expiration on this since there is a lifetime guarantee on them since they are made by Cabelas. When I arrived at the Hammond store, after driving nearly two hours, two customer service representatives at the service counter told me that they were not guaranteed for life, only one year, and that they could not exchange them without a receipt — end of story.

They said without a receipt, they have no way of knowing if they are more than one-year-old. They said no, thanks to corporate not allowing them to. Then they simply said there was nothing else they could do. At no time did I raise my voice or act rude, but I felt as if they thought I was the worst person in the world because of how condescending they were with me.

I then called my husband and explained that they would not exchange them and that they said that they are not guaranteed for life. He called Ben back at his extension and again, was told that they were guaranteed for life and that the store can and should exchange them.

I returned to the counter and all of the girls ignored me for nearly two minutes. A supervisor then approached me and I re-explained what was told to me and what my husband just said. She told me Ben should have known better, that Hammond does not do anything without receipt, and then she too told me she would not exchange the waders. I was blown away. Her attitude, as well, was evident, and uncalled for.

I then asked her if she could at least contact Ben to confirm what my husband said. She did attempt to reach him, and after failing to, spoke with someone else. I asked her if that was good enough, and she said yes. Again shocked, I lifted the impeccable waders that is except for the tiny crack in the boot — which was the reason for me bringing them back out of the cart and showed her that my husband has taken perfect care of them.

I explained that they are kept hung upside down in our attached garage, year round, from two parallel pvc pipes, so that there is no sharp edge stress on them. She then acted really snippy and told me that I would have to go and see myself if there was even a pair in stock.

I asked her where in the store they were, and she pointed me in an entirely different direction than where I found them after having to ask a floor employee because they were not where the supervisor said. When I returned to the counter with them, she started giving me the third degree about how they have to be the same, which I pointed out nicely that they were.

Finally, after the exchange was complete two hours after the process began , she reached to hand me my receipt. It was terrible. This was a horrible experience that has left me wondering why Cabelas is where we do our shopping. My husband is an avid outdoorsman who hunts and fishes year-round. May it be stocking his tackle box for bass tournaments or his bags for hunting waterfowl and deer, we drive nearly two hours, all the time, for all of it to come from our closest Cabelas.

I was looking to buy a Nikon muzzleloader scope today, and simply wanted to see if the scope was in stock, so I called the Christiana Mall DE store. I declined, explained the problem I was having, and asked to speak with a manager. The manager was unavailable, in a meeting, but they asked mme to leave my info and the manager would call back. Guess what Cabelas…. So where do I start. My boyfriend purchased some items from the store 2 weeks ago and left the bags in the car over night.

The next day he went out to get the items and the print from the plastic bags was all over my leather seats. I called Corprate to tell them what happened and after leaving many messages I finally got a call back from a SandyWeltz Cabelas Executive Care Department. She told me that I needed to send her the pictures of the seat clean it with leather cleaner and call her back to let her know if it worked.

Well it was cleaned with leather cleaner and low and behold it was still there. Sandy told me I would have to take it to a detailed and have the seat cleaner and let her know what was done.

Afte having to drop my truck off and having no vehicle for a day and getting a ride to drop it off and then pick it up I was told she would be sending me a check for the cleaning of the seat. I sent Sandy Weltz a message and said wow nothing for all the time and aggregation she stated they could give me I want to take the time to inform everyone considering any online purchases from Cabelas to stay away from doing so.

After many years of being a loyal Cabelas customer and utilizing their MN and ND stores with great success, I had to order online to get what I needed in a timely fashion. The result was a complete train-wreck and from what I have learned since, this is commonplace at Cabelas.

After paying for guaranteed shipping, the order did not come as promised. I understand that things happen as a business owner and sent a quick email to see if we could find a solution as I was to leave on a trip and had ordered gear for the entire group. My first responses were positive and the customer service rep was helpful but she was unable to fix the situation and told me I would be contacted by a manager ASAP.

I thanked her and awaited a reply. After four days, I reached out again and was simply told that I needed to call a supervisor… great customer service!

I urge everyone to find an alternative to shopping online at Cabelas because this was hands-down the worst customer service experience I have ever been involved with. This will be the last business transaction I ever complete with Cabelas, online or in-store. Lousy customer service. Staff with next to no knowledge of their dpts. Too busy playing and BSing to help anyone, even if they could which is unlikely. Thanks for nothing. Having driven 40 miles and needing the boots I accepted the deal, and sure enough, never got to use the credit.

I got dial tone for 5 minutes twice in gun dept in Oglethorpe. I finally gave up! I, and probably many others, will shop elsewhere-Bass Pro Shops? The company would not honor a price that they advertised. The moving company called me when they got to the store to let me know that now the safe has been damaged. I talked to Jeff, the store manager, and he said they would order a part from Liberty and fix the safe.

I waited 3 days and called again to see what the status was and talked to Brian, another store manager, he knew nothing about this and the part had not been ordered. He told me he would order it and should only take 2 days. I waited another 4 days and did not hear from anyone, I called and left a message for Brian and he did not return my call. Waited another several days and called Brian back and he said he could not get ahold of Liberty, he would try again and call me back.

Still no call back on the status of my safe. Received the ammo but the boxes only had 25 ct per box. Went back online and saw that they had changed the amount after I had ordered this ammo and according to the comments it happened to others. I would like them to send me what I ordered. Work for this company and the treat their employees worse than there customers.

The appointed managers are NOT experts in their assigned departments nor have the mental capability to lead. They refuse to listen to ideas from the outfitters on the floor who deal with customers and products on a daily basis and corperate really ever visits the story. They waste money on bad ideas instead of investing in new technology and better ways to improve customer service.

They base pay roll on their ridiculous club card which is actually visa with high interest rates; they pressure their employees to annoy customers in signing up and no matter how much knowledge you have in your field or your performance as a outfitter is surpassed by how many clubs you obtained. Promotions are no existent because one needs to apply for a position rather than rise to it. I have since ordered him 5 of them, 2 of the elk summit shirts, 3 moose shirts, and the southwestern ones are ok but we are more mountain people.

Then at my church, the man behind us had on one of your Buckland shirts so they were twins….. I have also bought my brothers all of the shirts as they are always pleased to get one of these. All this to say, we love those shirts here in Colorado and I am very sad that they are no longer available. Would you please consider putting them back into your inventory? Thank you so much. I have my order within a week of my purchase and I live in the middle of the forest.

Absolute worst company to order online from. I ordered two items back to back that were both cancelled after a combined 4 weeks of waiting. Do not order anything from this store no matter how good the deal looks.

You will just get jerked around by their system. I thought it was a fluke the first time but that clearly was proven wrong after a second time. I will no longer be purchasing anything through your online site or brick and mortar local store.

I just logged into my account to see if there was any movement on an item I ordered recently. The item was in stock at the time of my order and for several hours afterward. A few days after my order, I logged in and it showed backordered. Well, I thought it was strange since I had ordered an in stock item, but I was not in a huge hurry.

The order is now cancelled. I did not receive any emails or calls stating that the order had been cancelled. Since this is the second major screw up by Cabelas in the last few months, I have decided to make my purchases elsewhere going forward.

I will do my best to steer friends and family to the numerous other sporting goods retailers that do not seem to think poor CS and inventory software are alright. I will also do my best to share these experiences online whenever Cabelas is mentioned.

Terrible customer service. I received emails and also went to a website that had specials on rifle scopes. I ordered 6 Scopes. I received 2 emails the next day after placing the orders. The first said that my first order was cancelled and then second order showed the remaining 5 scopes were ALL back ordered. You all were 0 for 6? What kind of ploy or bait and switch was this in order to get me to your website? I spend a large amount of money every year k in stores like this one.

In addition to that i will make sure I share my story to every person that I can and considering that i talk to k people a year at work this will get around quite quickly. I will also continue to share this story on every blog, board, social media, and anything else that i can unless you find a way to honor your commitment. This is unacceptable and a terrible way to run your business. The Cabelas location in Richfield,WI. Let me start out by saying I went in to purchase a Browning A-Bolt hunting rifle.

Not too expensive but not cheap either. Little did I know I would be walking out of the place 20 minutes later with no gun and a promise to never, EVER set foot in that store again. I literally felt like he was talking me out of purchasing the gun and instead, trying to convince me to keep my money in my pocket. I was practically waving it around. So I turned around and walked away.

What a shame. I shopped around for a short time until I noticed the lines at check-out and turned around an left the store.